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Support Options
   

Premium Unlimited Support Plan

 
1 Year Subscription includes:
  
Unlimited telephone support incidents  
Unlimited email and online support incidents  
Automatic upgrades to any new version of the Ministry Database released during your subscription  
Quarterly update CD's mailed directly to you including all service packs, updates and upgrades  
Access to additional reports and add-ins from the support download area as they become available and on the quarterly CD distribution  
Access to support downloads including upgrades, patches, fixes and service packs  
Priority service response  
Discounts on training  
Access to online knowledgebase and help center  
 
Upgrade price from Standard Support Plan*
$75 / year
 
Regular / Renewal Price
$175 / year
     

Standard Support Plan

 
1 Year Subscription includes:  
Unlimited email and online support incidents  
Access to additional reports and add-ins from the support download area as they become available.  
Access to support downloads including patches, fixes and service packs for your current version of the Ministry Database  
Priority service response  
Discounts on training  
Access to online knowledgebase and help center  
 
Regular / Renewal Price
$100 / year
     

Phone Support Incident

  
Purchased on a per incident basis includes:  
Telephone support by one of our software specialists for a single problem instance. This includes as many calls as necessary to resolve the problem  
 
Regular Per Incident Price
$50 / Incident
     

No-Charge Support

 
Available to all Ministry Database customers:  
Access to support downloads including patches and fixes for your current version of the Ministry Database  
Access to online knowledgebase and help center  
 
Regular / Renewal Price
Free
     

Installation Support

 
Available to all Ministry Database customers:  
Access to all telephone, email and web-based support services to assist you with any installation related issues  
 
Regular / Renewal Price
 Free
     
     


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